Returns & Exchanges
At PiPi Tea, we want you to love every sip of your brew. If you are not entirely satisfied with your purchase, we gladly accept returns on unopened items in their original packaging within 30 days of delivery.
Check Eligibility
Due to food safety regulations, we can only accept returns on tea products and accessories that are completely unopened, unused, and in their original sealed packaging.
Contact Customer Support
Email our team at [email protected] with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Pack and Ship
Securely pack the items in their original shipping box, clearly write your RMA number on the outside, and send it back to us using the provided prepaid shipping label.
Receive Refund or Exchange
Once your return is received and inspected at our warehouse, we will process your refund or ship out your exchange within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing